Contact Us

Whether you've spotted something that needs a second look, want to flag an outdated offer, or just have a question about how we rank crypto casinos for US players, this is the place to reach us. We read every message that comes in, even if we can't always reply individually.

What We Can Help With

Top Bitcoin Casinos is an independent research and comparison site covering crypto casinos available to US players. We're not a casino, a payment processor or a customer support desk for any operator listed on this site. That means we're well placed to answer some things and not others. Here's the breakdown:

• Editorial questions — how we scored a site, why one operator ranks above another, or why a bonus figure on our page doesn't match what you saw on the casino's own site
• Corrections — outdated licensing details, a coin that's no longer supported, a bonus that's expired, or a factual error you've spotted on any page
• Content suggestions — a crypto casino topic you think deserves coverage, or a comparison angle we haven't addressed
• General feedback — anything about the site's usability, clarity or accuracy

What We Can't Help With

Because we don't operate any of the casinos we review, we can't access, action or resolve account-level issues. If your question falls into one of the categories below, you'll need to go directly to the casino in question:

• Deposits, withdrawals or a payout that hasn't arrived
• Account verification, identity checks or a locked account
• Bonus crediting, wagering progress or a promotion that didn't apply correctly
• Password resets, two-factor authentication issues or login problems
• Disputes over game outcomes or account closures

Every crypto casino we list — including higher-ranked names like BetPanda, CoinPoker Casino and Cryptorino — runs its own support channel, usually live chat or email, and they're the only ones with visibility into your specific account. We'd only be relaying your message back to them anyway, which adds a delay you don't need.

Reporting a Payout or Fairness Concern

If you're raising a concern because a casino hasn't paid out, is delaying withdrawals beyond what it advertises, or you suspect a game isn't running fairly, tell us as much detail as you can: the casino name, the coin involved, roughly how long you've waited, and whether you've already contacted the operator directly. We can't intervene in individual disputes or guarantee any outcome, but pattern reports from readers do inform how we score payout speed and trustworthiness on our comparison pages, and repeated issues can affect where — or whether — a site continues to appear in our rankings.

Before You Write In

A few things are worth checking first, since they cover the most common questions we receive:

1. If your question is about whether crypto gambling is legal where you live, note that offshore crypto casinos operate in a legal grey area for US players — they're typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and availability varies by state. You're responsible for checking your own state's laws before playing anywhere.
2. If you're asking about wagering requirements, deposit limits or KYC policy for a specific casino, check that operator's own terms page first — bonus and verification rules change, and we update our pages as we catch changes, but the operator's terms are always the authoritative source.
3. If your question is about gambling behavior, spending patterns or wanting to take a break, that's better addressed through dedicated support than through this contact form — see below.

If Gambling Has Stopped Being Fun

If you're worried about your own play, or someone else's, the National Problem Gambling Helpline is available at 1-800-GAMBLER. It's confidential, free and not tied to any casino operator. Keep in mind that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections that state-regulated US operators provide, so building your own limits — time, deposit amounts, or simply walking away — matters more when you're playing offshore. Our Responsible Gambling page has more on the tools worth using and where to find extra support. Every casino we cover is intended for adults only; always check the specific age minimum (18+ or 21+) stated by the site and your state before signing up.

A Quick Note on How We Operate

We may earn a commission if you click through to a casino from our site and sign up — that's disclosed on our comparison pages, and it never decides where an operator ranks. If you want the fuller picture of how we work and who's behind the site, our About Us page covers that, and our Terms and Conditions page sets out the legal detail of using this site.

For everything editorial — corrections, questions about our methodology, or general feedback — reach out through the channel provided on this page, and we'll get back to you as soon as we can.